Policies
Choosing Equipment
Michigan Tent and Party Rentals rents all equipment on a first come first serve basis. Receipt of a quote is NOT a guarantee of equipment reserved. Once you decide on equipment we will generate an invoice. We require a 50% non-refundable deposit for reservation. Deposits can be made with card, check, or cash. Equipment will not be held without a deposit.
Michigan Tent and Party Rentals rents all equipment on a first come first serve basis. Receipt of a quote is NOT a guarantee of equipment reserved. Once you decide on equipment we will generate an invoice. We require a 50% non-refundable deposit for reservation. Deposits can be made with card, check, or cash. Equipment will not be held without a deposit.
Inclement Weather
We ask that you have alternative plans in case of inclement weather. If weather looks bad we will contact you in the morning of your event. Please keep in mind tent units cannot be operated in winds over 40 mph. As long as you cancel before our driver leaves the warehouse your non-refundable deposit will be applied to any future event for a period of one year.
We ask that you have alternative plans in case of inclement weather. If weather looks bad we will contact you in the morning of your event. Please keep in mind tent units cannot be operated in winds over 40 mph. As long as you cancel before our driver leaves the warehouse your non-refundable deposit will be applied to any future event for a period of one year.
Final Contact
We generally contact you the week before your event to confirm details. Our staff member will confirm final payment, method of payment, space requirements, delivery times, etc.
Please Note
All units require a flat surface and a standard electrical outlet within 100 feet if renting electrical items.
Power Requirements
Customer is responsible for power. Special power requirements will be noted on your contract. Michigan Tent Rentals is NOT liable for problems due to power issues.
Set Up
We will need to know if there is a sprinkler system in the lawn. Sprinkler heads must be flagged before set-up, we are not responsible for sprinkler line damage. Also, drivers are required to pick up final payment at set up unless you have made arrangements to charge a credit card the previous business day. Failure to make this payment could result in your equipment not being set-up.
Damages
Customer is responsible for all damages to rental equipment while in your possession. Our driver will have you sign our Equipment Condition agreement after set-up. Early Shut Down: If your event ends early, please call the phone # on your paperwork to arrange an earlier pick-up if available. There are no refunds due to early pick up for any reason.
Proof-of-Insurance
Tents set-up on municipal property may require Proof-of-Insurance to be submitted. Ask Michigan Tent Rentals for a copy or instruct us where to submit before your scheduled set-up.
Customer Pickups
We allow customers to pick up certain items. We require a picture of a valid Drivers Liscense. Thank you for choosing Michigan Tent and Party Rentals for your entertainment needs!